|
1 -
Live Chat is for talking with real live operators, the bot in Live Chat is there as a backup for when the human operators are offline or busy.
We are working on a feature that lets you set a wait time where the bot will auto accept waiting users that have been waiting for more than x seconds.
You can do the same thing in your page just using your own JavaScript, just setup a timer to send "accept" after x seconds if no message is received.
2 -
Yes, this sounds like some CSS on your website is interfering with the HTML our JavaScript SDK is generating. Should be easy to fix with some CSS or JavaScript changes.
If you send me a link to your page with the bot on it, I can take a look.
You may be interested in our Platinum upgrade, it includes our service in setting up your bot, and give you a higher API limit.
|
